Q. How do I open an online wholesale account?
A. There are several ways. Simply contact Customer Service for wholesale approval and to obtain a username and password to shop online. Or fill out our wholesale account request form. We will get back with you during normal business hours, Monday through Friday, 9am to 5pm CT. Once you have a username and password, you may login at any time to receive your wholesale discount on your web orders. After logging into your account, you can place items in your shopping cart and complete your purchase at your convenience.
Seasonal and Sale Specials—From time-to-time, we offer special promotions to shops and booksellers that are on our e-mail newsletter list. Be sure to enter your e-mail address to receive announcements of new titles, special sales and promotions, discount offers, class ideas, and lesson plans.
Q. Is there a minimum number of titles I must buy or a minimum dollar amount I must spend to qualify for the retailer discount?
A. There are no minimums you must meet to receive the regular retailer discount. However, you must create an account to receive the retailer discount on your online orders.
We will contact you to verify your new retailer account. At that time you will be asked to provide your resale I.D. number.
Q. Who pays freight?
A. Retailers pay freight except on orders that qualify for free freight. Orders of $300 (original retail value) or more qualify for free freight within the continental United States. Free freight excludes special sale or "hurt" items.
Q. Can I get an order right away?
A. Yes! Orders of all products-in-stock ship within 48 hours by USPS, UPS or Fedex Ground (whichever is most economical) Monday through Friday, 9 am to 5 pm Central time. Please contact us at (800) 557-2144 or firstname.lastname@example.org if you need your order expedited.
Q. Can I order Landauer books through distributors?
A. Yes, you may order through your favorite quilt shop distributor, through the major book wholesalers, through book store reps or you can order direct from Landauer.
Q. Are books returnable?
A. Book sales are final except in the rare instances when a shipment is damaged. If you receive a shipment that has been damaged in transit, call or e-mail us within 10 days of receipt for information on replacement.
If you engage an author to come to your shop for classes and/or author signings, Landauer will provide promotional posters and related materials at no charge. Please contact us for consignment terms in relation to an author event at (800) 557-2144 or email@example.com.
Q. Where is Landauer Publishing located?
A. Landauer Publishing is located at 3100 101st Street, Urbandale, Iowa 50322. Call (800) 557-2144 for directions.